FAQs

Ordering

How do I place an order?

Simply browse our products, add your preferred items to the cart, and proceed to checkout. Follow the payment instructions to complete your purchase. Once your order is confirmed, you'll receive an email with your order details.

Can I modify or cancel my order after placing it?

If your order has not yet been processed for dispatch, we may be able to modify or cancel it. Please contact our customer support as soon as possible. Once an order has been dispatched, it cannot be modified or cancelled.

Payments

What payment methods do you accept?

We accept a range of secure payment methods, including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Popular Digital Wallets

Available payment options are displayed during checkout.

Is Cash on Delivery (COD) available?

Cash on Delivery (COD) may be available for selected locations and order values. Availability will be shown during checkout.

Shipping & Delivery

How long does delivery take?

Estimated delivery timelines are:

  • Metro Cities: 2–4 Business Days
  • Tier 2 & Tier 3 Cities: 3–6 Business Days
  • Remote Areas: 4–8 Business Days

Delivery times may vary due to weather conditions, public holidays, or courier operations.

How can I track my order?

Once your order has been dispatched, you will receive a tracking link via email and/or SMS. You can use this link to monitor the progress of your shipment.

Do you deliver across India?

Yes. We deliver to most serviceable PIN codes across India through our trusted logistics partners. Delivery availability depends on courier service coverage in your location.

Products & Quality

How do you ensure product quality?

Every GLYC product is carefully selected, packed, and inspected before dispatch. We focus on freshness, quality, and hygienic packaging to ensure a premium experience for every customer.

Are your products fresh?

Yes. We strive to dispatch products as fresh as possible. Proper packaging helps maintain freshness during transit and storage.

How should I store dry fruits and nuts?

Store products in a cool, dry place away from direct sunlight. After opening, keep the contents in an airtight container or reseal the original pouch tightly to maintain freshness.

Do your products contain preservatives?

Please refer to the product packaging and ingredient list for product-specific information. We believe in maintaining product quality through appropriate packaging and handling practices.

Returns & Refunds

Can I return a product?

Since our products are food items, returns are accepted only if:

  • You receive the wrong product.
  • The package is damaged or tampered with.
  • The product arrives in an unsuitable condition.

Please report such issues within 24 hours of delivery.

How long does it take to receive a refund?

Once approved, refunds are generally processed within 5–10 business days, depending on your payment provider or bank.

Customer Support

How can I contact GLYC?

We're here to help.

Email: support@glyc.in

Our customer support team aims to respond to all enquiries within 1 business day.

I have a business or corporate gifting enquiry. Who should I contact?

For bulk orders, corporate gifting, or business partnerships, please contact us at:

Email: support@glyc.in

(You can update this to a dedicated business email in the future if you choose.)

General

Why should I choose GLYC?

At GLYC, we believe that premium quality starts with thoughtful sourcing, careful selection, and honest practices. Our goal is to offer products that you can confidently share with your family and enjoy every day.

Will more products be added in the future?

Yes. We plan to expand our range over time to include more premium dry fruits, nuts, seeds, healthy snacks, and gifting options while maintaining our commitment to quality and trust.

Need more help?

If your question isn't answered here, we'd be happy to assist you.

Email: support@glyc.in

We look forward to helping you.