Privacy Policy

Last Updated: 28 July 2026 (Update whenever this policy is revised.)

At GLYC, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • PIN Code
  • Order Information

Payment Information

Payments are processed securely through our authorized payment partners.

GLYC does not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on its servers.

Payment information is handled directly by our payment service providers in accordance with their own privacy and security standards.

Device & Technical Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Time Zone
  • Website Usage Data
  • Pages Visited
  • Referral Source

This information helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Deliver products to your address.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Respond to your enquiries.
  • Improve our products and services.
  • Prevent fraud and unauthorized activities.
  • Comply with applicable legal obligations.
  • Improve website performance and user experience.

Marketing Communications

With your permission, we may send you:

  • Product updates
  • New launches
  • Promotional offers
  • Educational content
  • Newsletters

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

Transactional communications such as order confirmations, invoices, shipping updates, and customer service messages will continue to be sent where necessary.

Cookies

Our website uses cookies and similar technologies to:

  • Keep you signed in where applicable.
  • Remember your preferences.
  • Improve website functionality.
  • Analyse website traffic.
  • Measure marketing performance.

Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

Third-Party Services

To operate our business, we may share limited information with trusted service providers, including:

  • Payment gateway providers
  • Logistics and delivery partners
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Customer support platforms

These service providers receive only the information necessary to perform their services and are expected to protect your information appropriately.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Process your orders.
  • Provide customer support.
  • Meet legal, tax, and accounting obligations.
  • Resolve disputes.
  • Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw consent for marketing communications.
  • Raise concerns regarding the processing of your personal information.

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of those websites before sharing your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

Any updates will be published on this page along with the revised "Last Updated" date.

Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

GLYC Customer Support

Email: privacy@glyc.in

General Support: support@glyc.in

We will make reasonable efforts to respond to privacy-related requests in a timely manner.