Return & Refund Policy
At GLYC, customer satisfaction is extremely important to us. We take great care to ensure that every order is packed with fresh, high-quality products and delivered in excellent condition.
As our products are edible food items, our return and refund policy has been designed keeping food safety, hygiene, and customer satisfaction in mind.
Return Eligibility
Returns are accepted only under the following circumstances:
- You received an incorrect product.
- You received a damaged or tampered package.
- The product was delivered in a condition that makes it unsuitable for consumption.
- A product is missing from your order.
To help us investigate the issue quickly, please contact us within 24 hours of delivery and share:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
Requests received after this period may not be eligible for a return or refund.
Non-Returnable Products
For hygiene and food safety reasons, we are unable to accept returns in the following situations:
- Products that have been opened after delivery.
- Products that have been consumed, either fully or partially.
- Products stored improperly after delivery.
- Orders where the issue is reported beyond the specified reporting period.
- Products purchased during clearance or special promotional sales, unless they were delivered damaged or incorrectly.
Incorrect or Damaged Orders
If you receive an incorrect item or a product that has been damaged during transit, please notify us within 24 hours of receiving your order.
After reviewing the information provided, we may offer one of the following solutions, depending on the nature of the issue:
- Replacement of the affected product
- Refund to the original payment method
- Store credit, where appropriate
Our customer support team may request additional information if required to complete the verification process.
Order Cancellation
Orders may be cancelled only before they have been processed for dispatch.
Once an order has been packed or handed over to our logistics partner, it can no longer be cancelled.
If you need to cancel an order, please contact our customer support team as soon as possible after placing your order.
Refund Process
Once your refund request has been reviewed and approved, refunds will be initiated to the original payment method used during checkout.
Depending on your payment provider or bank, the refund may take 5–10 business days to reflect in your account.
If you do not receive your refund within this period, we recommend contacting your bank or payment provider before reaching out to us.
Cash on Delivery (COD) Orders
If Cash on Delivery (COD) is available and a refund is approved, the refund will be processed through a bank transfer or another suitable method communicated by our customer support team.
Customers may be asked to provide their bank account details to facilitate the refund.
Replacement Requests
Where appropriate, GLYC may offer a replacement instead of a refund.
Replacement requests are subject to product availability and verification of the reported issue.
If the requested product is unavailable, a refund may be issued instead.
Return Shipping
In cases where a return is approved due to an error on our part, GLYC will arrange the return logistics wherever feasible or provide suitable instructions for the return process.
Customers will not be charged return shipping costs for approved returns arising from incorrect or damaged deliveries.
Quality Commitment
Every GLYC order undergoes careful quality checks before dispatch. While we strive to ensure a perfect experience with every purchase, we understand that unexpected issues can occasionally occur.
If you experience any problem with your order, our support team will work with you to provide a fair and timely resolution.
Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Email: support@glyc.in (update if different)
Please include your Order Number in all communications to help us assist you more efficiently.
Policy Updates
GLYC reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be published on this page and will become effective immediately upon publication.