Shipping Policy
At GLYC, we are committed to delivering fresh, premium-quality products to your doorstep with care and transparency. Every order is packed with attention to quality and hygiene before it leaves our facility.
Order Processing
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, promotional campaigns, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you using the contact details provided with your order.
Order Cut-off Time
Orders placed before 2:00 PM IST are generally considered for processing on the same business day.
Orders received after the cut-off time may be processed on the next business day.
Delivery Timeline
Estimated delivery timelines are:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–4 Business Days |
| Tier 2 & Tier 3 Cities | 3–6 Business Days |
| Remote Locations | 4–8 Business Days |
These timelines are estimates only and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
We may offer free shipping on eligible orders from time to time. Any applicable minimum order value will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS containing your tracking details.
You can use the provided tracking link to monitor the progress of your shipment.
Delivery Partners
We work with trusted logistics partners to ensure timely and secure delivery across India.
Our delivery partners may vary depending on your location and order requirements.
Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning a shipment.
If delivery cannot be completed due to incorrect address information, repeated unsuccessful delivery attempts, or recipient unavailability, the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch of returned orders.
Address Changes
Please ensure that your shipping address, contact number, and PIN code are accurate before completing your purchase.
If you need to update your shipping address after placing an order, please contact our customer support as soon as possible.
Address modifications can only be accommodated if the order has not yet been dispatched.
Damaged or Tampered Packages
If you receive a package that appears damaged, tampered with, or opened during transit, we recommend:
- Taking clear photographs of the package before opening it.
- Refusing delivery if the damage is severe, where possible.
- Contacting our customer support within 24 hours of delivery.
This helps us investigate the issue promptly with our logistics partners.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Courier operational issues
We appreciate your patience and understanding in such situations.
Service Availability
We currently deliver to most serviceable PIN codes across India.
Delivery availability may vary depending on your location and the service coverage of our logistics partners.
Customer Support
If you have any questions regarding your shipment or require assistance with your order, please contact our customer support team.
Email: support@glyc.in (update if different)
We aim to respond to all customer queries within 1 business day.
Policy Updates
GLYC reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be published on this page, and the revised policy will become effective immediately upon publication.